FAQs

Clinic Cancellation Policy

Delta Athletics Volleyball Clinics Cancellation Policy At Delta Athletics, we understand that life can sometimes serve you something unexpected. That's why we've crafted a cancellation policy with your convenience and flexibility in mind. Cancellation Window: Up to 72 Hours in Advance: We've got you covered! If you need to cancel your registration for any reason up to 72 hours before the clinic, we'll happily refund your money, deducting a small $5 booking fee. Alternatively, you can opt to rebook into a different clinic without any additional charges. Within 72 Hours: If you find yourself needing to cancel within 72 hours [...]

By |05,07,2024|Categories: , |Comments Off on Clinic Cancellation Policy

My athlete missed a session (or sessions), can I get a refund?

We understand that sometimes life's obligations become more important than attending a volleyball class. At Delta Athletics, we prioritize small class sizes to ensure personalized attention, allowing only 14 athletes per court. When an athlete misses a session, it not only affects their experience, it affects the experience of the other athletes in the program, and impacts our carefully planned staffing and court allocation. Unfortunately, we're unable to offer refunds for missed sessions as we've reserved your spot, staffed accordingly, and dedicated court time specifically for the scheduled session. However, we do have a straightforward cancellation process if your unforeseen [...]

By |11,28,2023|Categories: , |Comments Off on My athlete missed a session (or sessions), can I get a refund?

I sent an email/text/SnapChat/Instagram asking to cancel, why am I still being billed?

We do not honor any cancellation requests by phone message, text message, social media account, or any other Delta Athletics email. We are a small business, and time spent trying to honor a cancellation via Facebook Messenger or other medium is time consuming, costly and difficult. We are working hard to make sure your athlete get the attention they deserve, so we ask that you honor our time and efforts by using the cancellation policy correctly. The only way to cancel is by sending an email to Cancel@DeltaAthletics.com with your athlete's first and last name. Once your email has been [...]

By |11,08,2023|Categories: |Comments Off on I sent an email/text/SnapChat/Instagram asking to cancel, why am I still being billed?

I told Coach _______ that we wanted to cancel, why did I still get billed this month?

If you have ever been to one of our training sessions, you will probably understand that the coaches have a million different things going on in their head to ensure the training runs smoothly. Trying to remember who asked for a cancellation while running drills on 2 to 3 different courts is a difficult, if not impossible task. That's why no coach is allowed to take a cancellation from a parent or athlete. The only way to cancel is by sending an email to Cancel@DeltaAthletics.com with your athlete's first and last name. Once your email has been received, your cancellation [...]

By |11,08,2023|Categories: |Comments Off on I told Coach _______ that we wanted to cancel, why did I still get billed this month?

What forms of payment do you accept?

Our training classes use recurring billing, so we only accept credit or debit cards for these classes. Private lessons and clinics run by our coaches are typically only cash, Venmo, or other form of instant electronic payment. Please check with the specific coach you are working with for details.

By |11,08,2023|Categories: |Comments Off on What forms of payment do you accept?

When does my cancellation take effect?

Your cancellation will take effect 20 days after we receive an email at Cancel@DeltaAthletics.com that contains your athlete's first and last name. If a billing cycle happens before the 20 days have completed, you will be billed for the month, and will be allowed to attend training through the end of the month.Examples: 1. If your cancellation email is received before the midnight on the 10th day of the month, your training slot will end on the last day of the month. (Example: if we receive your cancellation email on 11:59pm on June 10th, your training slot will end June [...]

By |11,08,2023|Comments Off on When does my cancellation take effect?

Why does Delta Athletics charge a signup fee?

Good question! Delta Athletics charges a signup fee for two reasons. First, Delta Athletics will enroll your athlete into the Amateur Athletic Union (AAU). AAU has many membership benefits including supplemental sports insurance, that can cover additional medical costs if your child is injured at an AAU practice or event. As long as you a continuous member with Delta, we will keep you enrolled in AAU.  Second, the one time fee covers training shirts for the life of your membership - meaning you will not pay for a new training shirt when you advance classes. (of course, if you lose [...]

By |08,01,2023|Categories: , |Comments Off on Why does Delta Athletics charge a signup fee?

Private Lesson Cancellation Policy

Delta Athletics is a small local business that enthusiastically supports the volleyball community. We rent additional court time to allow our coaches to earn extra income, and our coaches rely on the extra income generated by this private work. That's why we have the following policy: You may cancel anytime up to 24 hours before your scheduled lesson without penalty. If you cancel within 24 hours, we will request payment in full for the time booked to cover the costs we incurred. While you are free to ignore our request for payment, you may be disallowed from training with us [...]

By |07,19,2023|Categories: |Comments Off on Private Lesson Cancellation Policy

What services do you offer?

Delta Athletics works to provide high quality accessible coaching to athletes of all ages and skill sets. While our primary methods are listed on the website, we can also work with you to create a custom solution for your athlete, team, or coaching staff. Here is a list of our offerings: Training Classes - This is the primary way that we train, as we have found that consistent, regular training with athletes of similar skill leads to the fastest development. Private Training - Many of our coaches will offer private training in individual or small group sessions. We try to [...]

By |01,01,2023|Categories: , |Comments Off on What services do you offer?

Where does Delta Athletics train?

Delta Athletics trains in a few places around the Chattanooga area. Currently we are training in the following locations: For our Classes: Vortex Volleyball Center in Ringgold, GA. For Private Lessons: CGLA Gym, Vortex Volleyball Center, and Vortex Dalton Gym check the Private Lesson link to determine coach availability and locations

By |01,03,2022|Categories: |Comments Off on Where does Delta Athletics train?

How do I enroll in your training?

The best way to experience Delta Athletics is to come to one of our training classes. These classes are held on Sunday evenings at the Vortex Volleyball Center in Ringgold, GA. We recommend that you sign up for a free trial of our classes before enrolling. We would rather meet you in person to understand your skills and goals before we charge you any money. If you decide Delta is a good fit, we will be happy to enroll you after the free trial.

By |01,02,2022|Categories: |Comments Off on How do I enroll in your training?

What is Delta Athletics?

Delta Athletics is a volleyball training program located in Chattanooga, Tennessee, serving both Tennessee and Georgia. We specialize in providing volleyball training for athletes ages 8 to 18 years old. We believe that everyone, no matter their skill level, deserves an opportunity to learn from dedicated, qualified coaches.

By |01,01,2022|Categories: |Comments Off on What is Delta Athletics?
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