Can I pause my membership?
Unfortunately, we cannot pause a membership for two very important reasons: First, most memberships that offer a pause only do so for a set period of time. After that, payments automatically resume. At Delta Athletics, we believe you should only be billed for the months you plan on attending, so we won't hit you with unexpected charges. Second, pausing a membership implies that we will hold a spot in our training program awaiting your return. With our promise of small group sizes, we cannot keep an empty spot, as it would take away from the training opportunities for other [...]
Where do I login to my account?
You can login to your account using the Member Login in top right menu of the website. This will take you to your Delta Athletics account in our Zen Planner software. Additionally, you can download the Zen Planner mobile app on your phone's app store, and login from there. If you have forgotten your password information, Drop us a line and we will be happy to reset your password.
What is Zen Planner, and why am I getting billed by them?
Zen Planner is our client management software. We like it because keeps us focused less on the accounting and more on the coaching. When you are enrolled in Delta Athletics, you should be billed by Delta Atheltics, LLC, but some statements show the billing as Zen Planner instead. While enrolled in Delta, you can manage your account through our Zen Planner portal or though the mobile app available in your app store. While we like it for much of our business, it can sometimes cause headaches like account duplication or enrolling the parent instead of the athlete into classes. [...]
What is the billing cycle for Delta Athletics classes?
Delta Athletics bills on the 1st of the month for the month of training. That means that we bill Oct 1st for the month of October, and Nov 1st for the month of November.
How do I cancel my membership?
We will be here when you need us, and won’t get mad when you have other things to do, that's why we make cancellation as simple as possible. Here's how to do it: Send an email to Cancel@DeltaAthletics.com with the athlete's first and last name. That's it! That's all you have to do. However, in order to make it fair to everyone (and to ensure our great coaches get the pay they deserve) we have two hard rules for cancelling. We limit the number of training slots in each program to guarantee that every athlete plays all the time. [...]
