FREQUENTLY ASKED QUESTIONS
general questions
Delta Athletics is a volleyball training program located in Chattanooga, Tennessee, serving both Tennessee and Georgia. We specialize in volleyball training for athletes ages 10 to 18. We believe that everyone, no matter their skill level, deserves the opportunity to learn from dedicated, qualified coaches.
Classes are held at CGLA Gym in Chattanooga. Private lessons also take place at CGLA Gym, with coach availability varying by schedule.
Delta Athletics works to provide high-quality, accessible coaching to athletes of all ages and skill sets. While our primary methods are listed on the website, we can also work with you to create a custom solution for your athlete, team, or coaching staff. Here is a list of our offerings:
- Training Classes: our primary way of training. Consistent, regular training with athletes of similar skill leads to the fastest development.
- Private Training: many of our coaches offer private training in individual or small-group sessions. These fill up quickly. If you want a specific coach but cannot find an available time, drop us a line and we will see what we can do.
- Clinics: from time to time we offer clinics focused on a specific skill set, typically 2 to 3 hours, advertised on the main page of our website when available.
- Small Group Training: for deeper instruction for a group of athletes, we can develop a custom training program. drop us a line and we will tailor something to your needs.
- Team Training: we are happy to help teams develop specific aspects of their game. We consult with club teams, high schools, and even guest coach collegiate programs. Our only requirement is that we work in partnership with your current coach.
- Coaching Education: we offer coaching education and consultation to anyone who asks. If you or your organization wants to build volleyball coaching skill, drop us a line.
enrollment
The best way to experience Delta Athletics is to come to one of our training classes, held Sunday evenings at CGLA Gym in Chattanooga, TN. We recommend you sign up for a free trial of our classes before enrolling. We would rather meet you in person to understand your skills and goals before we charge you anything. If you decide Delta is a good fit, we will be happy to enroll you after the free trial.
Delta Athletics works to provide high-quality, accessible coaching to athletes of all ages and skill sets. While our primary methods are listed on the website, we can also work with you to create a custom solution for your athlete, team, or coaching staff. Here is a list of our offerings:
- Training Classes: our primary way of training. Consistent, regular training with athletes of similar skill leads to the fastest development.
- Private Training: many of our coaches offer private training in individual or small-group sessions. These fill up quickly. If you want a specific coach but cannot find an available time, drop us a line and we will see what we can do.
- Clinics: from time to time we offer clinics focused on a specific skill set, typically 2 to 3 hours, advertised on the main page of our website when available.
- Small Group Training: for deeper instruction for a group of athletes, we can develop a custom training program. drop us a line and we will tailor something to your needs.
- Team Training: we are happy to help teams develop specific aspects of their game. We consult with club teams, high schools, and even guest coach collegiate programs. Our only requirement is that we work in partnership with your current coach.
- Coaching Education: we offer coaching education and consultation to anyone who asks. If you or your organization wants to build volleyball coaching skill, drop us a line.
Good question! Delta Athletics charges a one-time signup fee that covers three things:
- Training shirt: your athlete receives a training shirt for the life of their membership. You will not pay for a new shirt when they advance classes. (If a shirt is lost or an extra is needed, we sell them at the front desk for a nominal charge.)
- Athlete onboarding: covers the administrative setup of your athlete’s profile and account in our system.
- Facility costs: contributes to gym rental and court preparation so we can provide the best training environment possible.
If you return within a year of stepping away, you will not be charged a signup fee again.
account management
We will be here when you need us, and we won’t get mad when you have other things to do. That’s why we make cancellation as simple as possible. Here’s how to do it:
Log in to your account at app.deltaathletics.com, find the subscription you want to cancel, and follow the steps. That’s it! You’ll receive a confirmed end date right away.
To keep it fair to everyone, and to make sure our coaches get the pay they deserve, we have two hard rules for cancelling:
- We limit the number of training slots in each program so every athlete plays all the time. Because of this, your cancellation takes effect 20 days after we receive notice. This gives us time to offer the slot to a waiting athlete and to manage coach scheduling and pay.
- Cancellations must be submitted through the app. We cannot process cancellations by phone, text, email, or social media.
Delta Athletics bills on the 1st of the month for the month of training. That means that we bill Oct 1st for the month of October, and Nov 1st for the month of November.
Members enrolled through our new app at app.deltaathletics.com will see charges from Delta Athletics LLC on their statement.
If you enrolled before our app launched and are still on our previous system (Wodify), you may see charges listed as Wodify instead. Both are correct. Wodify is the software we used previously to process memberships, and we are in the process of transitioning all members to our new system. If you have any questions about a charge, please email info@deltaathletics.com and we will be happy to help.
You can log in to your account at app.deltaathletics.com. From your account you can manage your athlete profiles, view enrollments and schedules, add or update your payment method, sign waivers, and cancel or reactivate a subscription.
If you have forgotten your password, select “Forgot Password” after entering your email. If you have not received a welcome email after signing up, please reach out and we will resend it.
Unfortunately, we cannot pause a membership for two very important reasons:
First, most memberships that offer a pause only do so for a set period of time. After that, payments automatically resume. At Delta Athletics, we believe you should only be billed for the months you plan on attending, so we won’t hit you with unexpected charges.
Second, pausing a membership implies that we will hold a spot in our training program awaiting your return. With our promise of small group sizes, we cannot keep an empty spot, as it would take away from the training opportunities for other athletes in the program.
But don’t worry! If you need to step away for a few months, it’s no big deal. We will hold all of your data for a year. If you return within that year, you won’t have to pay a signup fee, and you’ll retain all your progress towards your next level.
private lessons
Delta Athletics is a small local business that enthusiastically supports the volleyball community. We rent additional court time to allow our coaches to earn extra income, and our coaches rely on the extra income generated by this private work. That’s why we have the following policy: You may cancel anytime up to 24 hours before your scheduled lesson without penalty. If you cancel within 24 hours, we will request payment in full for the time booked to cover the costs we incurred. While you are free to ignore our request for payment, you may be disallowed from training with us in the future. Thank you for your understanding, we look forward to working with your athlete!
- Our training classes use recurring billing, so we only accept credit or debit cards for these classes.
- Private lessons and clinics run by our coaches are typically only cash, Venmo, or other form of instant electronic payment. Please check with the specific coach you are working with for details.
Cancellation
Need to cancel? No Problem! Send an email to Cancel@DeltaAthletics.com with the athlete’s first and last name.
We will be here when you need us, and we won’t get mad when you have other things to do. That’s why we make cancellation as simple as possible. Here’s how to do it:
Log in to your account at app.deltaathletics.com, find the subscription you want to cancel, and follow the steps. That’s it! You’ll receive a confirmed end date right away.
To keep it fair to everyone, and to make sure our coaches get the pay they deserve, we have two hard rules for cancelling:
- We limit the number of training slots in each program so every athlete plays all the time. Because of this, your cancellation takes effect 20 days after we receive notice. This gives us time to offer the slot to a waiting athlete and to manage coach scheduling and pay.
- Cancellations must be submitted through the app. We cannot process cancellations by phone, text, email, or social media.
When you cancel through the app, your effective end date is calculated automatically from our 20-day notice policy and shown to you immediately. If a billing cycle falls before the 20 days are complete, you’ll be billed for that month and can attend training through the end of it.
Examples:
- Cancel before midnight on the 10th of the month and your training slot ends on the last day of that month. (Cancel at 11:59pm on June 10th, your slot ends June 30th.)
- Cancel after midnight on the 10th and your slot ends on the last day of the following month. (Cancel at 12:01am on June 11th, your slot ends July 31st and you are billed a final time on July 1st.)
If you’ve been to one of our training sessions, you know our coaches have a million things going on to keep training running smoothly. Trying to remember who asked to cancel while running drills across two or three courts is nearly impossible. That’s why no coach is allowed to take a cancellation from a parent or athlete.
The only way to cancel is through the app at app.deltaathletics.com. It only takes a minute, and you’ll get a confirmed end date immediately.
We cannot process cancellations by phone, text, email, or social media. We are a small business, and time spent trying to honor a cancellation over Messenger or another channel is costly and difficult. We are working hard to give your athlete the attention they deserve, so we ask that you honor our time by using the cancellation process correctly.
The only way to cancel is through the app at app.deltaathletics.com. Log in, find your subscription, and cancel from there. You’ll get a confirmed end date immediately.
We understand that sometimes life’s obligations become more important than a volleyball class. We prioritize small class sizes to ensure personalized attention, allowing only 14 athletes per court. When an athlete misses a session, it affects their experience, the experience of the other athletes, and our carefully planned staffing and court allocation.
Unfortunately, we are unable to offer refunds for missed sessions, because we have reserved your spot, staffed accordingly, and dedicated court time for the scheduled session. If your circumstances require you to step away, we have a straightforward cancellation process: log in to app.deltaathletics.com, find the subscription, and cancel from there. You’ll get a confirmed end date immediately.
Delta Athletics Volleyball Clinics Cancellation Policy
At Delta Athletics, we understand that life can sometimes serve you something unexpected. That’s why we’ve crafted a cancellation policy with your convenience and flexibility in mind.
Cancellation Window:
-
- Up to 72 Hours in Advance:
- We’ve got you covered! If you need to cancel your registration for any reason up to 72 hours before the clinic, we’ll happily refund your money, deducting a small $5 booking fee. Alternatively, you can opt to rebook into a different clinic without any additional charges.
- Up to 72 Hours in Advance:
- Within 72 Hours:
- If you find yourself needing to cancel within 72 hours of the clinic, don’t worry. While we won’t be able to offer a full refund, we’ll provide a 50% discount for your next clinic booking. It’s our way of ensuring you still get value from your registration.
No Call, No Show:
- Nonrefundable:
- We understand that things can get hectic, but please remember to let us know if you can’t make it. In the event of a no call, no show, unfortunately the registration fee will be nonrefundable.
How To Cancel:
As with all Delta Athletics programs, there is only one way to officially cancel, by sending a email to Cancel@DeltaAtheltics.com with the name of your athlete and the name of the event you are canceling. The date and time we receive the email will inform how refunds or credits will be processed.
Contact Us:
If you have any questions or need assistance regarding our cancellation policy, please feel free to reach out to our team. We’re here to help make your experience with Delta Athletics as smooth as possible.
Note: Our cancellation policy is designed to balance fairness to our participants with the operational needs of our clinics. Thank you for your understanding.
Unfortunately, we cannot pause a membership for two very important reasons:
First, most memberships that offer a pause only do so for a set period of time. After that, payments automatically resume. At Delta Athletics, we believe you should only be billed for the months you plan on attending, so we won’t hit you with unexpected charges.
Second, pausing a membership implies that we will hold a spot in our training program awaiting your return. With our promise of small group sizes, we cannot keep an empty spot, as it would take away from the training opportunities for other athletes in the program.
But don’t worry! If you need to step away for a few months, it’s no big deal. We will hold all of your data for a year. If you return within that year, you won’t have to pay a signup fee, and you’ll retain all your progress towards your next level.
Depending on when you cancel, you can receive a cancellation, a partial refund, or credit of your league fee.
Delta Athletics League Refund Policy – FAQ
Q: What is the difference between the signup fee and the league fee?
A: The signup fee secures your spot in the league and is non-refundable. The league fee covers your participation in the league and can be refundable under certain conditions.
Q: Is the signup fee refundable?
A: No, the signup fee is non-refundable. This fee secures your spot in the league, ensuring your place is held for you.
Q: What happens if I need to cancel my participation in the league?
A: If you cancel your participation at least 7 days before the league starts, you will not be charged the league fee, and you can withdraw from the program without further obligation.
Q: What if I cancel less than 7 days before the league starts?
A: If you cancel within 7 days before the league begins, we offer two options:
- 50% Refund: You will receive 50% of your league fee back.
- 100% Credit: Alternatively, you can choose to receive a 100% credit for future programming with Delta Athletics.
Q: How do I request a cancellation or refund?
A: To request a cancellation or refund, please contact our support team as soon as possible by emailing Cancel@DeltaAthletics.com. Include your registration details, and specify whether you prefer a 50% refund or a 100% credit for future programs.
Q: Can I use the credit from a canceled league for any program?
A: Yes, the 100% credit can be applied to any future program offered by Delta Athletics, allowing you flexibility in choosing when and how to use it.
Q: What if I have more questions about the refund policy?
A: If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team. We’re here to help and ensure you have a positive experience with Delta Athletics.
We appreciate your understanding and cooperation as we strive to offer the best experience for all our participants. Thank you for being a part of the Delta Athletics community!
LEAGUES
A training league is an 8-week volleyball program where athletes can join a team and compete against other athletes in their age division. At Delta Athletics, we’re all about giving athletes the chance to play volleyball in a local and accessible setting, all while receiving top-notch coaching. If club or school volleyball isn’t an option, our training leagues are a great way for athletes to keep playing and improving their game. There will be a lower league for ages 10-12 and an upper league for ages 13-17.
League pricing is set each season and shared when registration opens, by age division with an early-bird rate for families who sign up early. Want the numbers the moment they’re set? Join the interest list above.
The total cost of the training league includes a t-shirt for every athlete, professional coaching, referees for matches and the tournament, and end-of-season awards for the top 3 teams. Athletes must provide their own shorts, shoes, and kneepads.
Evaluations, practices, games, and the end-of-season tournament will take place at Chattanooga Preparatory School (1810 Kirby Ave Chattanooga, TN).
Evaluations help our coaches create balanced teams within the training league. Every athlete attends an evaluation session where coaches evenly distribute skill sets across all teams. This is not a tryout. It is a way to make sure every team has a fair chance at winning the end-of-season tournament. Rest assured, every athlete who signs up for the training league gets a spot on a team.
Evaluation dates and times are posted in the Delta Athletics app under your league enrollment. You will also receive an email and/or text message with all the pertinent information once your registration is confirmed.
Delta Athletics believes that athletes deserve access to multiple high-quality coaches. We find exposure to multiple coaching styles allows athletes to find the coach that works for them and the opportunity to develop in their own way. This is why each week every practice will have a master coach for your training and a head coach for your team. At Delta, we have an open-door policy and believe both parents and athletes should be well informed about their growth and direction in the sport. Delta Athletics coaches are all IMPACT and SafeSport certified.
We have two leagues available for athletes to join. Athletes aged 10-12 will compete in one league, while those aged 13-17 will have their own league. For the 10-12 division, athletes will play with a Volley Lite volleyball and a regulation women’s height net. In the 13-17 league, athletes will compete with a regulation women’s height net and a regulation volleyball.
Games are played on Saturdays across the season. The exact schedule is published when the next season opens.
Every season ends with a tournament where teams play for a final finish. The date is set with the season schedule.
When you sign up, parents have the opportunity to volunteer as an assistant coach. While you won’t be running practices or creating drills, you will help with rotations and lineups, refereeing, scoring, and actively participating in practices and drills. Since being an assistant is a big responsibility, we offer a one-month free trial for Delta Athletics classes for your athlete. Spots are limited, so let us know early if you’re interested!
Yes. Boys ages 10 to 14 can sign up for our coached league, and boys ages 10 to 17 are welcome in our Sunday evening classes. We also run a boys-only practice for ages 13 to 18 every Sunday from 12 to 2. You can join a class or the practice right from our free trial list, so your athlete can try it before you enroll.
All rules and procedures in the training league are available at the Training League Rules page. Please refer that document for any questions regarding game play and gym rules.
Depending on when you cancel, you can receive a cancellation, a partial refund, or credit of your league fee.
Delta Athletics League Refund Policy – FAQ
Q: What is the difference between the signup fee and the league fee?
A: The signup fee secures your spot in the league and is non-refundable. The league fee covers your participation in the league and can be refundable under certain conditions.
Q: Is the signup fee refundable?
A: No, the signup fee is non-refundable. This fee secures your spot in the league, ensuring your place is held for you.
Q: What happens if I need to cancel my participation in the league?
A: If you cancel your participation at least 7 days before the league starts, you will not be charged the league fee, and you can withdraw from the program without further obligation.
Q: What if I cancel less than 7 days before the league starts?
A: If you cancel within 7 days before the league begins, we offer two options:
- 50% Refund: You will receive 50% of your league fee back.
- 100% Credit: Alternatively, you can choose to receive a 100% credit for future programming with Delta Athletics.
Q: How do I request a cancellation or refund?
A: To request a cancellation or refund, please contact our support team as soon as possible by emailing Cancel@DeltaAthletics.com. Include your registration details, and specify whether you prefer a 50% refund or a 100% credit for future programs.
Q: Can I use the credit from a canceled league for any program?
A: Yes, the 100% credit can be applied to any future program offered by Delta Athletics, allowing you flexibility in choosing when and how to use it.
Q: What if I have more questions about the refund policy?
A: If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team. We’re here to help and ensure you have a positive experience with Delta Athletics.
We appreciate your understanding and cooperation as we strive to offer the best experience for all our participants. Thank you for being a part of the Delta Athletics community!
Delta Athletics understands the desire to find the best fit for your athlete, but unfortunately, we’re unable to move athletes to different age groups due to our training league policy. Our teams are thoughtfully created to ensure fair playing time and balanced skill levels, so that every athlete has a great opportunity to grow and develop at their own pace. Once a season has started, teams are finalized, meaning athletes cannot switch teams within their league or move up or down. This helps us maintain consistency and fairness throughout the season.
Delta Athletics is unable to accommodate team requests for carpooling purposes unless a parent volunteers to be an assistant coach. To keep teams balanced and ensure skills are evenly distributed, team requests cannot be fulfilled. Our goal is for athletes to grow alongside their peers, with equal opportunities to improve their skills and compete for the tournament win.
HAVE A QUESTION? LET OUR COACHES HELP!
Drop us a line and we will help you find the right answer!
