FREQUENTLY ASKED QUESTIONS
general questions
Delta Athletics is a volleyball training program located in Chattanooga, Tennessee, serving both Tennessee and Georgia. We specialize in providing volleyball training for athletes ages 8 to 18 years old. We believe that everyone, no matter their skill level, deserves an opportunity to learn from dedicated, qualified coaches.
Delta Athletics trains in a few places around the Chattanooga area. Currently we are training in the following locations:
- For our Classes: CGLA Gym in Chattanooga, TN.
- For Private Lessons: CGLA Gym, Chattanooga Prep Gym check the Private Lesson link to determine coach availability and locations
Delta Athletics works to provide high quality accessible coaching to athletes of all ages and skill sets. While our primary methods are listed on the website, we can also work with you to create a custom solution for your athlete, team, or coaching staff. Here is a list of our offerings:
- Training Classes – This is the primary way that we train, as we have found that consistent, regular training with athletes of similar skill leads to the fastest development.
- Private Training – Many of our coaches will offer private training in individual or small group sessions. We try to keep a current list of private lessons on our website, but these typically fill up quickly. If you want to work with a specific coach but cannot find an available time, please drop us a line, and we will see what we can do.
- Clinics – From time to time, Delta will offer clinics that focus on a specific skill set. These are typically 2-3 hours in length, and will be advertised on the main page of our website when they are available.
- Small Group Training – If you are looking for deeper instruction for a group of athletes, Delta Athletics can work with you do develop a custom training program. Drop us a line and we will be happy to develop a custom program tailored to your needs.
- Team Training – We are happy to provide team training to teams looking to develop specific aspects of their game. We can consult with club teams, high schools, and even guest coach collegiate programs. Our only requirement is that we work in partnership with your current coach – meaning we won’t train your team in secret.
- Coaching Education – We believe that the community is better when we have better coaches across the board. That’s why we are happy to offer coaching education to and consultation to anyone who asks. If you or organization is looking to gain skill in volleyball coaching drop us a line, and we will be happy to tailor something to suit your needs.
enrollment
The best way to experience Delta Athletics is to come to one of our training classes. These classes are held on Sunday evenings at the CGLA Gym in Chattanooga, TN. We recommend that you sign up for a free trial of our classes before enrolling. We would rather meet you in person to understand your skills and goals before we charge you any money. If you decide Delta is a good fit, we will be happy to enroll you after the free trial.
Delta Athletics works to provide high quality accessible coaching to athletes of all ages and skill sets. While our primary methods are listed on the website, we can also work with you to create a custom solution for your athlete, team, or coaching staff. Here is a list of our offerings:
- Training Classes – This is the primary way that we train, as we have found that consistent, regular training with athletes of similar skill leads to the fastest development.
- Private Training – Many of our coaches will offer private training in individual or small group sessions. We try to keep a current list of private lessons on our website, but these typically fill up quickly. If you want to work with a specific coach but cannot find an available time, please drop us a line, and we will see what we can do.
- Clinics – From time to time, Delta will offer clinics that focus on a specific skill set. These are typically 2-3 hours in length, and will be advertised on the main page of our website when they are available.
- Small Group Training – If you are looking for deeper instruction for a group of athletes, Delta Athletics can work with you do develop a custom training program. Drop us a line and we will be happy to develop a custom program tailored to your needs.
- Team Training – We are happy to provide team training to teams looking to develop specific aspects of their game. We can consult with club teams, high schools, and even guest coach collegiate programs. Our only requirement is that we work in partnership with your current coach – meaning we won’t train your team in secret.
- Coaching Education – We believe that the community is better when we have better coaches across the board. That’s why we are happy to offer coaching education to and consultation to anyone who asks. If you or organization is looking to gain skill in volleyball coaching drop us a line, and we will be happy to tailor something to suit your needs.
Good question! Delta Athletics charges a signup fee for two reasons. First, Delta Athletics will enroll your athlete into the Amateur Athletic Union (AAU). AAU has many membership benefits including supplemental sports insurance, that can cover additional medical costs if your child is injured at an AAU practice or event. As long as you a continuous member with Delta, we will keep you enrolled in AAU. Second, the one time fee covers training shirts for the life of your membership – meaning you will not pay for a new training shirt when you advance classes. (of course, if you lose a shirt or want an additional training shirt, we sell them at the front desk for a nominal charge).
account management
We will be here when you need us, and won’t get mad when you have other things to do, that’s why we make cancellation as simple as possible. Here’s how to do it:
Send an email to Cancel@DeltaAthletics.com with the athlete’s first and last name.
That’s it! That’s all you have to do.
However, in order to make it fair to everyone (and to ensure our great coaches get the pay they deserve) we have two hard rules for cancelling.
- We limit the number of training slots in each program to guarantee that every athlete plays all the time. Because of this commitment, the cancellation takes effect 20 days after we receive notice of your cancellation. This allows us time to offer the training slot to another athlete that may be waiting to get in, and it allows us to manage our coach scheduling and pay to ensure we are not overstaffed.
- We do not honor any cancellation requests by phone message, text message, social media account, or any other Delta Athletics email. We are a small business, and time spent trying to honor a cancellation via Facebook Messenger or other medium is time consuming, costly and difficult. We are working hard to make sure your athlete get the attention they deserve, so we ask that you honor our time and efforts by using the cancellation policy correctly.
Delta Athletics bills on the 1st of the month for the month of training. That means that we bill Oct 1st for the month of October, and Nov 1st for the month of November.
Zen Planner is our client management software. We like it because keeps us focused less on the accounting and more on the coaching. When you are enrolled in Delta Athletics, you should be billed by Delta Atheltics, LLC, but some statements show the billing as Zen Planner instead. While enrolled in Delta, you can manage your account through our Zen Planner portal or though the mobile app available in your app store.
While we like it for much of our business, it can sometimes cause headaches like account duplication or enrolling the parent instead of the athlete into classes. If you are experience any of these problems, please send an email to info@deltaathletics.com, or talk to the front desk coach at your next training. We will be happy to fix any challenges you have.
You can login to your account using the Member Login in top right menu of the website. This will take you to your Delta Athletics account in our Zen Planner software. Additionally, you can download the Zen Planner mobile app on your phone’s app store, and login from there. If you have forgotten your password information, Drop us a line and we will be happy to reset your password.
Unfortunately, we cannot pause a membership for two very important reasons:
First, most memberships that offer a pause only do so for a set period of time. After that, payments automatically resume. At Delta Athletics, we believe you should only be billed for the months you plan on attending, so we won’t hit you with unexpected charges.
Second, pausing a membership implies that we will hold a spot in our training program awaiting your return. With our promise of small group sizes, we cannot keep an empty spot, as it would take away from the training opportunities for other athletes in the program.
But don’t worry! If you need to step away for a few months, it’s no big deal. We will hold all of your data for a year. If you return within that year, you won’t have to pay a signup fee, and you’ll retain all your progress towards your next level.
private lessons
Delta Athletics is a small local business that enthusiastically supports the volleyball community. We rent additional court time to allow our coaches to earn extra income, and our coaches rely on the extra income generated by this private work. That’s why we have the following policy: You may cancel anytime up to 24 hours before your scheduled lesson without penalty. If you cancel within 24 hours, we will request payment in full for the time booked to cover the costs we incurred. While you are free to ignore our request for payment, you may be disallowed from training with us in the future. Thank you for your understanding, we look forward to working with your athlete!
- Our training classes use recurring billing, so we only accept credit or debit cards for these classes.
- Private lessons and clinics run by our coaches are typically only cash, Venmo, or other form of instant electronic payment. Please check with the specific coach you are working with for details.
Cancellation
Need to cancel? No Problem! Send an email to Cancel@DeltaAthletics.com with the athlete’s first and last name.
We will be here when you need us, and won’t get mad when you have other things to do, that’s why we make cancellation as simple as possible. Here’s how to do it:
Send an email to Cancel@DeltaAthletics.com with the athlete’s first and last name.
That’s it! That’s all you have to do.
However, in order to make it fair to everyone (and to ensure our great coaches get the pay they deserve) we have two hard rules for cancelling.
- We limit the number of training slots in each program to guarantee that every athlete plays all the time. Because of this commitment, the cancellation takes effect 20 days after we receive notice of your cancellation. This allows us time to offer the training slot to another athlete that may be waiting to get in, and it allows us to manage our coach scheduling and pay to ensure we are not overstaffed.
- We do not honor any cancellation requests by phone message, text message, social media account, or any other Delta Athletics email. We are a small business, and time spent trying to honor a cancellation via Facebook Messenger or other medium is time consuming, costly and difficult. We are working hard to make sure your athlete get the attention they deserve, so we ask that you honor our time and efforts by using the cancellation policy correctly.
Your cancellation will take effect 20 days after we receive an email at Cancel@DeltaAthletics.com that contains your athlete’s first and last name. If a billing cycle happens before the 20 days have completed, you will be billed for the month, and will be allowed to attend training through the end of the month.
Examples:
1. If your cancellation email is received before the midnight on the 10th day of the month, your training slot will end on the last day of the month. (Example: if we receive your cancellation email on 11:59pm on June 10th, your training slot will end June 30th)
2. If your cancellation email is received after midnight on the 10th day of the month, your training slot will end on the last day of the month following the cancellation request. (Example, if we receive your cancellation email on 12:01am on June 11th, your training slot will end July 31st, you will be billed a final time on July 1st)
If you have ever been to one of our training sessions, you will probably understand that the coaches have a million different things going on in their head to ensure the training runs smoothly. Trying to remember who asked for a cancellation while running drills on 2 to 3 different courts is a difficult, if not impossible task. That’s why no coach is allowed to take a cancellation from a parent or athlete. The only way to cancel is by sending an email to Cancel@DeltaAthletics.com with your athlete’s first and last name. Once your email has been received, your cancellation will be processed according to our training policy.
We do not honor any cancellation requests by phone message, text message, social media account, or any other Delta Athletics email. We are a small business, and time spent trying to honor a cancellation via Facebook Messenger or other medium is time consuming, costly and difficult. We are working hard to make sure your athlete get the attention they deserve, so we ask that you honor our time and efforts by using the cancellation policy correctly.
The only way to cancel is by sending an email to Cancel@DeltaAthletics.com with your athlete’s first and last name. Once your email has been received, your cancellation will be processed according to our training policy.
We understand that sometimes life’s obligations become more important than attending a volleyball class. At Delta Athletics, we prioritize small class sizes to ensure personalized attention, allowing only 14 athletes per court. When an athlete misses a session, it not only affects their experience, it affects the experience of the other athletes in the program, and impacts our carefully planned staffing and court allocation.
Unfortunately, we’re unable to offer refunds for missed sessions as we’ve reserved your spot, staffed accordingly, and dedicated court time specifically for the scheduled session. However, we do have a straightforward cancellation process if your unforeseen circumstances require you to exit the program for the time being. Simply send an email to Cancel@DeltaAthletics.com with the athlete’s name, and we’ll assist you with any necessary adjustments.
Delta Athletics Volleyball Clinics Cancellation Policy
At Delta Athletics, we understand that life can sometimes serve you something unexpected. That’s why we’ve crafted a cancellation policy with your convenience and flexibility in mind.
Cancellation Window:
-
- Up to 72 Hours in Advance:
- We’ve got you covered! If you need to cancel your registration for any reason up to 72 hours before the clinic, we’ll happily refund your money, deducting a small $5 booking fee. Alternatively, you can opt to rebook into a different clinic without any additional charges.
- Up to 72 Hours in Advance:
- Within 72 Hours:
- If you find yourself needing to cancel within 72 hours of the clinic, don’t worry. While we won’t be able to offer a full refund, we’ll provide a 50% discount for your next clinic booking. It’s our way of ensuring you still get value from your registration.
No Call, No Show:
- Nonrefundable:
- We understand that things can get hectic, but please remember to let us know if you can’t make it. In the event of a no call, no show, unfortunately the registration fee will be nonrefundable.
How To Cancel:
As with all Delta Athletics programs, there is only one way to officially cancel, by sending a email to Cancel@DeltaAtheltics.com with the name of your athlete and the name of the event you are canceling. The date and time we receive the email will inform how refunds or credits will be processed.
Contact Us:
If you have any questions or need assistance regarding our cancellation policy, please feel free to reach out to our team. We’re here to help make your experience with Delta Athletics as smooth as possible.
Note: Our cancellation policy is designed to balance fairness to our participants with the operational needs of our clinics. Thank you for your understanding.
Unfortunately, we cannot pause a membership for two very important reasons:
First, most memberships that offer a pause only do so for a set period of time. After that, payments automatically resume. At Delta Athletics, we believe you should only be billed for the months you plan on attending, so we won’t hit you with unexpected charges.
Second, pausing a membership implies that we will hold a spot in our training program awaiting your return. With our promise of small group sizes, we cannot keep an empty spot, as it would take away from the training opportunities for other athletes in the program.
But don’t worry! If you need to step away for a few months, it’s no big deal. We will hold all of your data for a year. If you return within that year, you won’t have to pay a signup fee, and you’ll retain all your progress towards your next level.
Depending on when you cancel, you can receive a cancellation, a partial refund, or credit of your league fee.
Delta Athletics League Refund Policy – FAQ
Q: What is the difference between the signup fee and the league fee?
A: The signup fee secures your spot in the league and is non-refundable. The league fee covers your participation in the league and can be refundable under certain conditions.
Q: Is the signup fee refundable?
A: No, the signup fee is non-refundable. This fee secures your spot in the league, ensuring your place is held for you.
Q: What happens if I need to cancel my participation in the league?
A: If you cancel your participation at least 7 days before the league starts, you will not be charged the league fee, and you can withdraw from the program without further obligation.
Q: What if I cancel less than 7 days before the league starts?
A: If you cancel within 7 days before the league begins, we offer two options:
- 50% Refund: You will receive 50% of your league fee back.
- 100% Credit: Alternatively, you can choose to receive a 100% credit for future programming with Delta Athletics.
Q: How do I request a cancellation or refund?
A: To request a cancellation or refund, please contact our support team as soon as possible by emailing Cancel@DeltaAthletics.com. Include your registration details, and specify whether you prefer a 50% refund or a 100% credit for future programs.
Q: Can I use the credit from a canceled league for any program?
A: Yes, the 100% credit can be applied to any future program offered by Delta Athletics, allowing you flexibility in choosing when and how to use it.
Q: What if I have more questions about the refund policy?
A: If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team. We’re here to help and ensure you have a positive experience with Delta Athletics.
We appreciate your understanding and cooperation as we strive to offer the best experience for all our participants. Thank you for being a part of the Delta Athletics community!
LEAGUES
A training league is an 8-week volleyball program where athletes can join a team and compete against other athletes in their age division. At Delta Athletics, we’re all about giving athletes the chance to play volleyball in a local and accessible setting, all while receiving top-notch coaching. If club or school volleyball isn’t an option, our training leagues are a great way for athletes to keep playing and improving their game. There will be a lower league for ages 10-12 and an upper league for ages 13-17.
Lower League (Ages 10-12):
- Early Bird (July 24 – August 6): $165
- Regular (August 7 until evaluations or capacity reached): $195
Upper League (Ages 13-17):
- Early Bird (July 24 – August 6): $195
- Regular (August 7 until evaluations or capacity reached): $225
Note: We find that the 10-12 age group has an effective practice attention span for around 1 hour. Athletes ages 13-17 tend to have a longer effective practice attention span of 1.5 hours hence the difference in pricing.
The total cost of the training league includes a t-shirt for every athlete, professional coaching, referees for matches and tournament, and end of season awards for the top 3 teams. Athletes must provide their own shorts, shoes, and kneepads. The total cost of the training league includes a t-shirt for every athlete, professional coaching, referees for matches and tournament, and end of season awards for the top 3 teams. Athletes must provide their own shorts, shoes, and kneepads.
Evaluations, practices, games, and the end-of-season tournament will take place at Chattanooga Preparatory School (1810 Kirby Ave Chattanooga, TN).
Evaluations help our coaches create balanced teams within the training league. Every athlete will attend an evaluation session where coaches will evenly distribute skillsets among all teams. This is NOT a tryout but a way to ensure every team has a fair chance at winning the end-of-season tournament. Rest assured, every athlete who signs up for the training league will get a spot on a team.
- Location: Chattanooga Preparatory School Gymnasium, CGLA Gym
- Dates: Sunday, September 1st – Afternoon
- Make-up Session: Monday, September 2nd – Evening
Delta Athletics believes that athletes deserve access to multiple high-quality coaches. We find exposure to multiple coaching styles allows athletes to find the coach that works for them and the opportunity to develop in their own way. This is why each week every practice will have a master coach for your training and a head coach for your team. At Delta, we have an open-door policy and believe both parents and athletes should be well informed about their growth and direction in the sport. Delta Athletics coaches are all IMPACT and SafeSport certified.
We have two leagues available for athletes to join. Athletes aged 10-12 will compete in one league, while those aged 13-17 will have their own league. For the 10-12 division, athletes will play with a Volley Lite volleyball and a regulation women’s height net. In the 13-17 league, athletes will compete with a regulation women’s height net and a regulation volleyball.
9/7, 9/14, 9/21, 9/28, 10/5, 10/12, 10/19
Each team will play games happening every Saturday. For Saturday games, we’ll provide up-referees, but we’ll need volunteers to line judge and score keep the day of. Games will happen between 9am and 2pm.
november 2nd
Before the end-of-season tournament, teams will be seeded based on their season record. The tournament will follow a bracket-style format. The tournament will last between 9am and 6pm.
When you sign up, parents have the opportunity to volunteer as an assistant coach. While you won’t be running practices or creating drills, you will help with rotations and lineups, refereeing, scoring, and actively participating in practices and drills. Since being an assistant is a big responsibility, we offer a one-month free trial for Delta Athletics classes for your athlete. Spots are limited, so let us know early if you’re interested!
Boys ages 10-14 are welcome to sign up for our coached league. However, boys ages 15-17 are encouraged to attend our classes if they are interested in training with Delta Athletics. Boys interested in our Sunday classes can find more information here.
All rules and procedures in the training league will be available here soon! Please refer here for any questions regarding game play and gym rules.
Depending on when you cancel, you can receive a cancellation, a partial refund, or credit of your league fee.
Delta Athletics League Refund Policy – FAQ
Q: What is the difference between the signup fee and the league fee?
A: The signup fee secures your spot in the league and is non-refundable. The league fee covers your participation in the league and can be refundable under certain conditions.
Q: Is the signup fee refundable?
A: No, the signup fee is non-refundable. This fee secures your spot in the league, ensuring your place is held for you.
Q: What happens if I need to cancel my participation in the league?
A: If you cancel your participation at least 7 days before the league starts, you will not be charged the league fee, and you can withdraw from the program without further obligation.
Q: What if I cancel less than 7 days before the league starts?
A: If you cancel within 7 days before the league begins, we offer two options:
- 50% Refund: You will receive 50% of your league fee back.
- 100% Credit: Alternatively, you can choose to receive a 100% credit for future programming with Delta Athletics.
Q: How do I request a cancellation or refund?
A: To request a cancellation or refund, please contact our support team as soon as possible by emailing Cancel@DeltaAthletics.com. Include your registration details, and specify whether you prefer a 50% refund or a 100% credit for future programs.
Q: Can I use the credit from a canceled league for any program?
A: Yes, the 100% credit can be applied to any future program offered by Delta Athletics, allowing you flexibility in choosing when and how to use it.
Q: What if I have more questions about the refund policy?
A: If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team. We’re here to help and ensure you have a positive experience with Delta Athletics.
We appreciate your understanding and cooperation as we strive to offer the best experience for all our participants. Thank you for being a part of the Delta Athletics community!
HAVE A QUESTION? LET OUR COACHES HELP!
Drop us a line and we will help you find the right answer!
