FREQUENTLY ASKED QUESTIONS
general questions
Delta Athletics is a volleyball training program located in Chattanooga, Tennessee, serving both Tennessee and Georgia. We specialize in providing volleyball training for athletes ages 8 to 18 years old. We believe that everyone, no matter their skill level, deserves an opportunity to learn from dedicated, qualified coaches.
Delta Athletics trains in a few places around the Chattanooga area. Currently we are training in the following locations:
- For our Classes: Vortex Volleyball Center in Ringgold, GA.
- For Private Lessons: CGLA Gym, Vortex Volleyball Center, and Vortex Dalton Gym check the Private Lesson link to determine coach availability and locations
Delta Athletics works to provide high quality accessible coaching to athletes of all ages and skill sets. While our primary methods are listed on the website, we can also work with you to create a custom solution for your athlete, team, or coaching staff. Here is a list of our offerings:
- Training Classes – This is the primary way that we train, as we have found that consistent, regular training with athletes of similar skill leads to the fastest development.
- Private Training – Many of our coaches will offer private training in individual or small group sessions. We try to keep a current list of private lessons on our website, but these typically fill up quickly. If you want to work with a specific coach but cannot find an available time, please drop us a line, and we will see what we can do.
- Clinics – From time to time, Delta will offer clinics that focus on a specific skill set. These are typically 2-3 hours in length, and will be advertised on the main page of our website when they are available.
- Small Group Training – If you are looking for deeper instruction for a group of athletes, Delta Athletics can work with you do develop a custom training program. Drop us a line and we will be happy to develop a custom program tailored to your needs.
- Team Training – We are happy to provide team training to teams looking to develop specific aspects of their game. We can consult with club teams, high schools, and even guest coach collegiate programs. Our only requirement is that we work in partnership with your current coach – meaning we won’t train your team in secret.
- Coaching Education – We believe that the community is better when we have better coaches across the board. That’s why we are happy to offer coaching education to and consultation to anyone who asks. If you or organization is looking to gain skill in volleyball coaching drop us a line, and we will be happy to tailor something to suit your needs.
enrollment
The best way to experience Delta Athletics is to come to one of our training classes. These classes are held on Sunday evenings at the Vortex Volleyball Center in Ringgold, GA. We recommend that you sign up for a free trial of our classes before enrolling. We would rather meet you in person to understand your skills and goals before we charge you any money. If you decide Delta is a good fit, we will be happy to enroll you after the free trial.
Delta Athletics works to provide high quality accessible coaching to athletes of all ages and skill sets. While our primary methods are listed on the website, we can also work with you to create a custom solution for your athlete, team, or coaching staff. Here is a list of our offerings:
- Training Classes – This is the primary way that we train, as we have found that consistent, regular training with athletes of similar skill leads to the fastest development.
- Private Training – Many of our coaches will offer private training in individual or small group sessions. We try to keep a current list of private lessons on our website, but these typically fill up quickly. If you want to work with a specific coach but cannot find an available time, please drop us a line, and we will see what we can do.
- Clinics – From time to time, Delta will offer clinics that focus on a specific skill set. These are typically 2-3 hours in length, and will be advertised on the main page of our website when they are available.
- Small Group Training – If you are looking for deeper instruction for a group of athletes, Delta Athletics can work with you do develop a custom training program. Drop us a line and we will be happy to develop a custom program tailored to your needs.
- Team Training – We are happy to provide team training to teams looking to develop specific aspects of their game. We can consult with club teams, high schools, and even guest coach collegiate programs. Our only requirement is that we work in partnership with your current coach – meaning we won’t train your team in secret.
- Coaching Education – We believe that the community is better when we have better coaches across the board. That’s why we are happy to offer coaching education to and consultation to anyone who asks. If you or organization is looking to gain skill in volleyball coaching drop us a line, and we will be happy to tailor something to suit your needs.
Good question! Delta Athletics charges a signup fee for two reasons. First, Delta Athletics will enroll your athlete into the Amateur Athletic Union (AAU). AAU has many membership benefits including supplemental sports insurance, that can cover additional medical costs if your child is injured at an AAU practice or event. As long as you a continuous member with Delta, we will keep you enrolled in AAU. Second, the one time fee covers training shirts for the life of your membership – meaning you will not pay for a new training shirt when you advance classes. (of course, if you lose a shirt or want an additional training shirt, we sell them at the front desk for a nominal charge).
account management
We will be here when you need us, and won’t get mad when you have other things to do, that’s why we make cancellation as simple as possible. Here’s how to do it:
Send an email to Cancel@DeltaAthletics.com with the athlete’s first and last name.
That’s it! That’s all you have to do.
However, in order to make it fair to everyone (and to ensure our great coaches get the pay they deserve) we have two hard rules for cancelling.
- We limit the number of training slots in each program to guarantee that every athlete plays all the time. Because of this commitment, the cancellation takes effect 20 days after we receive notice of your cancellation. This allows us time to offer the training slot to another athlete that may be waiting to get in, and it allows us to manage our coach scheduling and pay to ensure we are not overstaffed.
- We do not honor any cancellation requests by phone message, text message, social media account, or any other Delta Athletics email. We are a small business, and time spent trying to honor a cancellation via Facebook Messenger or other medium is time consuming, costly and difficult. We are working hard to make sure your athlete get the attention they deserve, so we ask that you honor our time and efforts by using the cancellation policy correctly.
Delta Athletics bills on the 1st of the month for the month of training. That means that we bill Oct 1st for the month of October, and Nov 1st for the month of November.
Zen Planner is our client management software. We like it because keeps us focused less on the accounting and more on the coaching. When you are enrolled in Delta Athletics, you should be billed by Delta Atheltics, LLC, but some statements show the billing as Zen Planner instead. While enrolled in Delta, you can manage your account through our Zen Planner portal or though the mobile app available in your app store.
While we like it for much of our business, it can sometimes cause headaches like account duplication or enrolling the parent instead of the athlete into classes. If you are experience any of these problems, please send an email to info@deltaathletics.com, or talk to the front desk coach at your next training. We will be happy to fix any challenges you have.
You can login to your account using the Member Login in top right menu of the website. This will take you to your Delta Athletics account in our Zen Planner software. Additionally, you can download the Zen Planner mobile app on your phone’s app store, and login from there. If you have forgotten your password information, Drop us a line and we will be happy to reset your password.
private lessons
Delta Athletics is a small local business that enthusiastically supports the volleyball community. We rent additional court time to allow our coaches to earn extra income, and our coaches rely on the extra income generated by this private work. That’s why we have the following policy: You may cancel anytime up to 24 hours before your scheduled lesson without penalty. If you cancel within 24 hours, we will request payment in full for the time booked to cover the costs we incurred. While you are free to ignore our request for payment, you may be disallowed from training with us in the future. Thank you for your understanding, we look forward to working with your athlete!
- Our training classes use recurring billing, so we only accept credit or debit cards for these classes.
- Private lessons and clinics run by our coaches are typically only cash, Venmo, or other form of instant electronic payment. Please check with the specific coach you are working with for details.
Cancellation
Need to cancel? No Problem! Send an email to Cancel@DeltaAthletics.com with the athlete’s first and last name.
We will be here when you need us, and won’t get mad when you have other things to do, that’s why we make cancellation as simple as possible. Here’s how to do it:
Send an email to Cancel@DeltaAthletics.com with the athlete’s first and last name.
That’s it! That’s all you have to do.
However, in order to make it fair to everyone (and to ensure our great coaches get the pay they deserve) we have two hard rules for cancelling.
- We limit the number of training slots in each program to guarantee that every athlete plays all the time. Because of this commitment, the cancellation takes effect 20 days after we receive notice of your cancellation. This allows us time to offer the training slot to another athlete that may be waiting to get in, and it allows us to manage our coach scheduling and pay to ensure we are not overstaffed.
- We do not honor any cancellation requests by phone message, text message, social media account, or any other Delta Athletics email. We are a small business, and time spent trying to honor a cancellation via Facebook Messenger or other medium is time consuming, costly and difficult. We are working hard to make sure your athlete get the attention they deserve, so we ask that you honor our time and efforts by using the cancellation policy correctly.
If you have ever been to one of our training sessions, you will probably understand that the coaches have a million different things going on in their head to ensure the training runs smoothly. Trying to remember who asked for a cancellation while running drills on 2 to 3 different courts is a difficult, if not impossible task. That’s why no coach is allowed to take a cancellation from a parent or athlete. The only way to cancel is by sending an email to Cancel@DeltaAthletics.com with your athlete’s first and last name. Once your email has been received, your cancellation will be processed according to our training policy.
We do not honor any cancellation requests by phone message, text message, social media account, or any other Delta Athletics email. We are a small business, and time spent trying to honor a cancellation via Facebook Messenger or other medium is time consuming, costly and difficult. We are working hard to make sure your athlete get the attention they deserve, so we ask that you honor our time and efforts by using the cancellation policy correctly.
The only way to cancel is by sending an email to Cancel@DeltaAthletics.com with your athlete’s first and last name. Once your email has been received, your cancellation will be processed according to our training policy.
We understand that sometimes life’s obligations become more important than attending a volleyball class. At Delta Athletics, we prioritize small class sizes to ensure personalized attention, allowing only 14 athletes per court. When an athlete misses a session, it not only affects their experience, it affects the experience of the other athletes in the program, and impacts our carefully planned staffing and court allocation.
Unfortunately, we’re unable to offer refunds for missed sessions as we’ve reserved your spot, staffed accordingly, and dedicated court time specifically for the scheduled session. However, we do have a straightforward cancellation process if your unforeseen circumstances require you to exit the program for the time being. Simply send an email to Cancel@DeltaAthletics.com with the athlete’s name, and we’ll assist you with any necessary adjustments.
HAVE A QUESTION? LET OUR COACHES HELP!
Drop us a line and we will help you find the right answer!
