I signed up for the league but cannot attend. Can I get a refund?
Depending on when you cancel, you can receive a cancellation, a partial refund, or credit of your league fee. Delta Athletics League Refund Policy - FAQ Q: What is the difference between the signup fee and the league fee? A: The signup fee secures your spot in the league and is non-refundable. The league fee covers your participation in the league and can be refundable under certain conditions. Q: Is the signup fee refundable? A: No, the signup fee is non-refundable. This fee secures your spot in the league, ensuring your place is held for you. Q: What happens if [...]
Can I pause my membership?
Unfortunately, we cannot pause a membership for two very important reasons: First, most memberships that offer a pause only do so for a set period of time. After that, payments automatically resume. At Delta Athletics, we believe you should only be billed for the months you plan on attending, so we won't hit you with unexpected charges. Second, pausing a membership implies that we will hold a spot in our training program awaiting your return. With our promise of small group sizes, we cannot keep an empty spot, as it would take away from the training opportunities for other [...]
Clinic Cancellation Policy
Delta Athletics Volleyball Clinics Cancellation Policy At Delta Athletics, we understand that life can sometimes serve you something unexpected. That's why we've crafted a cancellation policy with your convenience and flexibility in mind. Cancellation Window: Up to 72 Hours in Advance: We've got you covered! If you need to cancel your registration for any reason up to 72 hours before the clinic, we'll happily refund your money, deducting a small $5 booking fee. Alternatively, you can opt to rebook into a different clinic without any additional charges. Within 72 Hours: If you find yourself needing to cancel within 72 [...]
My athlete missed a session (or sessions), can I get a refund?
We understand that sometimes life's obligations become more important than attending a volleyball class. At Delta Athletics, we prioritize small class sizes to ensure personalized attention, allowing only 14 athletes per court. When an athlete misses a session, it not only affects their experience, it affects the experience of the other athletes in the program, and impacts our carefully planned staffing and court allocation. Unfortunately, we're unable to offer refunds for missed sessions as we've reserved your spot, staffed accordingly, and dedicated court time specifically for the scheduled session. However, we do have a straightforward cancellation process if your [...]
Where do I login to my account?
You can login to your account using the Member Login in top right menu of the website. This will take you to your Delta Athletics account in our Zen Planner software. Additionally, you can download the Zen Planner mobile app on your phone's app store, and login from there. If you have forgotten your password information, Drop us a line and we will be happy to reset your password.
What is Zen Planner, and why am I getting billed by them?
Zen Planner is our client management software. We like it because keeps us focused less on the accounting and more on the coaching. When you are enrolled in Delta Athletics, you should be billed by Delta Atheltics, LLC, but some statements show the billing as Zen Planner instead. While enrolled in Delta, you can manage your account through our Zen Planner portal or though the mobile app available in your app store. While we like it for much of our business, it can sometimes cause headaches like account duplication or enrolling the parent instead of the athlete into classes. [...]
I sent an email/text/SnapChat/Instagram asking to cancel, why am I still being billed?
We do not honor any cancellation requests by phone message, text message, social media account, or any other Delta Athletics email. We are a small business, and time spent trying to honor a cancellation via Facebook Messenger or other medium is time consuming, costly and difficult. We are working hard to make sure your athlete get the attention they deserve, so we ask that you honor our time and efforts by using the cancellation policy correctly. The only way to cancel is by sending an email to Cancel@DeltaAthletics.com with your athlete's first and last name. Once your email has [...]
I told Coach _______ that we wanted to cancel, why did I still get billed this month?
If you have ever been to one of our training sessions, you will probably understand that the coaches have a million different things going on in their head to ensure the training runs smoothly. Trying to remember who asked for a cancellation while running drills on 2 to 3 different courts is a difficult, if not impossible task. That's why no coach is allowed to take a cancellation from a parent or athlete. The only way to cancel is by sending an email to Cancel@DeltaAthletics.com with your athlete's first and last name. Once your email has been received, your [...]
What is the billing cycle for Delta Athletics classes?
Delta Athletics bills on the 1st of the month for the month of training. That means that we bill Oct 1st for the month of October, and Nov 1st for the month of November.
When does my cancellation take effect?
Your cancellation will take effect 20 days after we receive an email at Cancel@DeltaAthletics.com that contains your athlete's first and last name. If a billing cycle happens before the 20 days have completed, you will be billed for the month, and will be allowed to attend training through the end of the month. Examples: 1. If your cancellation email is received before the midnight on the 10th day of the month, your training slot will end on the last day of the month. (Example: if we receive your cancellation email on 11:59pm on June 10th, your training slot will [...]
How do I cancel my membership?
We will be here when you need us, and won’t get mad when you have other things to do, that's why we make cancellation as simple as possible. Here's how to do it: Send an email to Cancel@DeltaAthletics.com with the athlete's first and last name. That's it! That's all you have to do. However, in order to make it fair to everyone (and to ensure our great coaches get the pay they deserve) we have two hard rules for cancelling. We limit the number of training slots in each program to guarantee that every athlete plays all the time. [...]
Why does Delta Athletics charge a signup fee?
Good question! Delta Athletics charges a signup fee for two reasons. First, Delta Athletics will enroll your athlete into the Amateur Athletic Union (AAU). AAU has many membership benefits including supplemental sports insurance, that can cover additional medical costs if your child is injured at an AAU practice or event. As long as you a continuous member with Delta, we will keep you enrolled in AAU. Second, the one time fee covers training shirts for the life of your membership - meaning you will not pay for a new training shirt when you advance classes. (of course, if you [...]
What services do you offer?
Delta Athletics works to provide high quality accessible coaching to athletes of all ages and skill sets. While our primary methods are listed on the website, we can also work with you to create a custom solution for your athlete, team, or coaching staff. Here is a list of our offerings: Training Classes - This is the primary way that we train, as we have found that consistent, regular training with athletes of similar skill leads to the fastest development. Private Training - Many of our coaches will offer private training in individual or small group sessions. We try [...]
How do I enroll in your training?
The best way to experience Delta Athletics is to come to one of our training classes. These classes are held on Sunday evenings at the CGLA Gym in Chattanooga, TN. We recommend that you sign up for a free trial of our classes before enrolling. We would rather meet you in person to understand your skills and goals before we charge you any money. If you decide Delta is a good fit, we will be happy to enroll you after the free trial.
