I signed up for the league but cannot attend. Can I get a refund?
Depending on when you cancel, you can receive a cancellation, a partial refund, or credit of your league fee. Delta Athletics League Refund Policy - FAQ Q: What is the difference between the signup fee and the league fee? A: The signup fee secures your spot in the league and is non-refundable. The league fee covers your participation in the league and can be refundable under certain conditions. Q: Is the signup fee refundable? A: No, the signup fee is non-refundable. This fee secures your spot in the league, ensuring your place is held for you. Q: What happens if [...]
Can I pause my membership?
Unfortunately, we cannot pause a membership for two very important reasons: First, most memberships that offer a pause only do so for a set period of time. After that, payments automatically resume. At Delta Athletics, we believe you should only be billed for the months you plan on attending, so we won't hit you with unexpected charges. Second, pausing a membership implies that we will hold a spot in our training program awaiting your return. With our promise of small group sizes, we cannot keep an empty spot, as it would take away from the training opportunities for other [...]
Clinic Cancellation Policy
Delta Athletics Volleyball Clinics Cancellation Policy At Delta Athletics, we understand that life can sometimes serve you something unexpected. That's why we've crafted a cancellation policy with your convenience and flexibility in mind. Cancellation Window: Up to 72 Hours in Advance: We've got you covered! If you need to cancel your registration for any reason up to 72 hours before the clinic, we'll happily refund your money, deducting a small $5 booking fee. Alternatively, you can opt to rebook into a different clinic without any additional charges. Within 72 Hours: If you find yourself needing to cancel within 72 [...]
My athlete missed a session (or sessions), can I get a refund?
We understand that sometimes life's obligations become more important than a volleyball class. We prioritize small class sizes to ensure personalized attention, allowing only 14 athletes per court. When an athlete misses a session, it affects their experience, the experience of the other athletes, and our carefully planned staffing and court allocation.Unfortunately, we are unable to offer refunds for missed sessions, because we have reserved your spot, staffed accordingly, and dedicated court time for the scheduled session. If your circumstances require you to step away, we have a straightforward cancellation process: log in to app.deltaathletics.com, find the subscription, and cancel [...]
I texted, called, or DM’d asking to cancel. Why am I still being billed?
We cannot process cancellations by phone, text, email, or social media. We are a small business, and time spent trying to honor a cancellation over Messenger or another channel is costly and difficult. We are working hard to give your athlete the attention they deserve, so we ask that you honor our time by using the cancellation process correctly.The only way to cancel is through the app at app.deltaathletics.com. Log in, find your subscription, and cancel from there. You'll get a confirmed end date immediately.
I told Coach _______ that we wanted to cancel, why did I still get billed this month?
If you've been to one of our training sessions, you know our coaches have a million things going on to keep training running smoothly. Trying to remember who asked to cancel while running drills across two or three courts is nearly impossible. That's why no coach is allowed to take a cancellation from a parent or athlete.The only way to cancel is through the app at app.deltaathletics.com. It only takes a minute, and you'll get a confirmed end date immediately.
When does my cancellation take effect?
When you cancel through the app, your effective end date is calculated automatically from our 20-day notice policy and shown to you immediately. If a billing cycle falls before the 20 days are complete, you'll be billed for that month and can attend training through the end of it.Examples:Cancel before midnight on the 10th of the month and your training slot ends on the last day of that month. (Cancel at 11:59pm on June 10th, your slot ends June 30th.)Cancel after midnight on the 10th and your slot ends on the last day of the following month. (Cancel at 12:01am [...]
How do I cancel my membership?
We will be here when you need us, and we won't get mad when you have other things to do. That's why we make cancellation as simple as possible. Here's how to do it:Log in to your account at app.deltaathletics.com, find the subscription you want to cancel, and follow the steps. That's it! You'll receive a confirmed end date right away.To keep it fair to everyone, and to make sure our coaches get the pay they deserve, we have two hard rules for cancelling:We limit the number of training slots in each program so every athlete plays all the time. [...]
