My athlete missed a session (or sessions), can I get a refund?
We understand that sometimes life's obligations become more important than attending a volleyball class. At Delta Athletics, we prioritize small class sizes to ensure personalized attention, allowing only 14 athletes per court. When an athlete misses a session, it not only affects their experience, it affects the experience of the other athletes in the program, and impacts our carefully planned staffing and court allocation. Unfortunately, we're unable to offer refunds for missed sessions as we've reserved your spot, staffed accordingly, and dedicated court time specifically for the scheduled session. However, we do have a straightforward cancellation process if your unforeseen [...]
I sent an email/text/SnapChat/Instagram asking to cancel, why am I still being billed?
We do not honor any cancellation requests by phone message, text message, social media account, or any other Delta Athletics email. We are a small business, and time spent trying to honor a cancellation via Facebook Messenger or other medium is time consuming, costly and difficult. We are working hard to make sure your athlete get the attention they deserve, so we ask that you honor our time and efforts by using the cancellation policy correctly. The only way to cancel is by sending an email to Cancel@DeltaAthletics.com with your athlete's first and last name. Once your email has been [...]
I told Coach _______ that we wanted to cancel, why did I still get billed this month?
If you have ever been to one of our training sessions, you will probably understand that the coaches have a million different things going on in their head to ensure the training runs smoothly. Trying to remember who asked for a cancellation while running drills on 2 to 3 different courts is a difficult, if not impossible task. That's why no coach is allowed to take a cancellation from a parent or athlete. The only way to cancel is by sending an email to Cancel@DeltaAthletics.com with your athlete's first and last name. Once your email has been received, your cancellation [...]
How do I cancel my membership?
We will be here when you need us, and won’t get mad when you have other things to do, that's why we make cancellation as simple as possible. Here's how to do it: Send an email to Cancel@DeltaAthletics.com with the athlete's first and last name. That's it! That's all you have to do. However, in order to make it fair to everyone (and to ensure our great coaches get the pay they deserve) we have two hard rules for cancelling. We limit the number of training slots in each program to guarantee that every athlete plays all the time. [...]
